In case of any grievances the constituents can come to us either
directly or through exchange.
The constituent can contact directly at the following Email id and
Phone:
Email IDs: ig@mathisys-india.com
Contact: +91 9971804968
Mr. Ramesh Kumar shall check mails received in this e-mail id and initiate suitable action on the complaints received within one working day.
If not responded within one working day, then Mr. Ravikant Shukla can be contacted over telephone in order to escalate the matter.
Name: Ravikant Shukla
Telephone: 079-66511000
Email ID: ravikant@mathisys-india.com
After that the matter may be escalated to the Compliance Officer/Designated Partner who can be contacted for any problems.
Name of Compliance Officer: Ms. Ruchi Chandna
Contact: 0124-2570702
Email Id: ruchi.chandna@mathisys-india.com
Name of Partner: Mr. Nihit Gupta
Telephone: 0124-2570701
Email ID: compliance@mathisys-india.com
In this hierarchy if helpdesk people are unable to solve the issues, then they can report to Compliance Officer and if Compliance Officer cannot solve, he can escalate the issue to the Partners.
Compliance officer maintain records of all complaints and its redressal actions and if needed then he maintain separate file for each complaints.
In case any grievance comes to us through Exchange and found genuine, then grievance is addressed at the earliest and the same is informed to the constituent and exchange immediately. If a grievance is found to be false, then also the same is informed to the constituent and exchange accordingly.
If not satisfied with the response of the Stockbroker, you may contact the concerned Stock Exchange at the following –
You can also lodge your grievances with SEBI at https://scores.sebi.gov.in/.
For any queries, feedback or assistance, please contact SEBI Office on
Toll Free Helpline at 1800-22-7575 / 1800-266-7575.
Email IDs: ig@mathisys-india.com
Contact: +91 9971804968
Mr. Ramesh Kumar shall check mails received in this e-mail id and initiate suitable action on the complaints received within one working day.
If not responded within one working day, then Mr. Ravikant Shukla can be contacted over telephone in order to escalate the matter.
Name: Ravikant Shukla
Telephone: 079-66511000
Email ID: ravikant@mathisys-india.com
After that the matter may be escalated to the Compliance Officer/Designated Partner who can be contacted for any problems.
Name of Compliance Officer: Ms. Ruchi Chandna
Contact: 0124-2570702
Email Id: ruchi.chandna@mathisys-india.com
Name of Partner: Mr. Nihit Gupta
Telephone: 0124-2570701
Email ID: compliance@mathisys-india.com
In this hierarchy if helpdesk people are unable to solve the issues, then they can report to Compliance Officer and if Compliance Officer cannot solve, he can escalate the issue to the Partners.
Compliance officer maintain records of all complaints and its redressal actions and if needed then he maintain separate file for each complaints.
In case any grievance comes to us through Exchange and found genuine, then grievance is addressed at the earliest and the same is informed to the constituent and exchange immediately. If a grievance is found to be false, then also the same is informed to the constituent and exchange accordingly.
If not satisfied with the response of the Stockbroker, you may contact the concerned Stock Exchange at the following –
| Web | Address | Contact No. | Email Id |
|---|---|---|---|
| BSE | www.bseindia.com | 022-22728097 | is@bseindia.com |
| NSE | www.nseindia.com | 1800220058 | ignse@nse.co.in |
| MCX | www.mcxindia.com | 022-66494070 | grievance@mcxindia.com |
| NSDL | www.nsdl.co.in | 022-24994200 | relations@nsdl.co.in |